Privacy Policy
Protecting your privacy
Privacy Policy
Choice Energy Pty Ltd (ABN 64 935 373 830) is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy applies to the collection, storage, use and disclosure by us of your personal information.
Choice Energy is committed to protecting the privacy and security of shareholders, customers, website visitors and client information.
Collecting Personal Information
We only collect personal information that is reasonably necessary to deliver our services, or that is required for administration, invoicing, marketing and networking purposes.
Choice Energy Pty Ltd collects personal information about you when you request our services, including your first and last name, street address, phone number, email address and other information necessary to provide our services. We may collect personal information over the phone, by letter, via electronic communication or through our website.
Choice Energy records telephone calls for training purposes. Where required by law, you will be notified at the commencement of the call or meeting that it may be recorded.
From time to time, Choice Energy may use AI-generated note takers to assist in documenting, transcribing or summarising discussions during calls or meetings. Any recordings, transcripts or AI-generated notes that contain personal information are handled in accordance with this Privacy Policy and the Australian Privacy Principles.
Choice Energy recognises the trust that individuals place in us when providing personal information. We will not sell, transfer, assign or rent your personal information.
Disclosure of Personal Information
In order to perform activities in connection with the purposes described in this Privacy Policy, we may disclose personal information to:
our suppliers, service providers and partners, including those to whom we outsource certain functions (such as administration, energy bill assessment, installation, servicing or replacement of equipment, IT services and data processing);
professional advisers, including accountants, insurers, lawyers and auditors;
government, regulatory, judicial or law enforcement authorities where required or authorised by law; and
other third parties notified you at or around the time we collect your personal information.
We authorise our suppliers and service providers to use or disclose personal information only as necessary to provide services on our behalf or to comply with legal obligations. We require them to safeguard the privacy and security of personal information they process for us.
In some circumstances, Choice Energy Pty Ltd may be required to comply with foreign privacy laws when handling personal information of individuals located permanently or temporarily overseas, or where our partners access data to perform services on our behalf. In such cases, Choice Energy Pty Ltd and its partners will comply with applicable data protection laws, including where relevant the General Data Protection Regulation (GDPR).
Personal Information Collected via Our Website
Personal information may also be collected through our website.
Our website may use cookies to enable you to move around the website and use its features, to collect information about how visitors use the website, and to remember your preferences to provide enhanced functionality. The use of cookies does not generally involve the collection of personal information. If you have concerns, you can disable cookies through your browser settings.
All personal information collected via our website (for example, through submission of an online form) will be handled in accordance with this Privacy Policy.
If an individual indicates that they do not wish to receive direct marketing communications or be contacted for marketing purposes by phone, email, letter or in person, Choice Energy Pty Ltd has systems in place to record and action these requests.
Data Security
Choice Energy Pty Ltd will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Electronic information is stored on secure servers protected within controlled facilities. Physical documents are stored securely and locked when not in use. When personal information is no longer required, it is securely destroyed or permanently de-identified in accordance with legal and regulatory requirements. Physical records are securely destroyed or shredded.
Employees, contractors and service providers are required to respect the confidentiality of personal information held by us.
However, Choice Energy Pty Ltd will not be responsible for events arising from unauthorised access to personal information beyond our reasonable control.
Access and Complaints
If:
you have questions or comments about this Privacy Policy;
you wish to access or correct your personal information; or
you have a complaint about our information handling practices,
you may contact us directly. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), including the Federal Privacy Commissioner.