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FAQ

What is the Service to Property Charge or Daily Charges?

For electricity, the service to property charge may cover part of the provision and maintenance of the meters, poles, wires and billing and some retail operating costs. It is applicable to each electricity account.

What is an NMI?

Your National Meter Identifier (NMI) is a unique number that is assigned to each premise and links your electricity meter with your premise. All energy retailers must include the NMI on their electricity bill.

If I change my retailer, will the quality of my supply be affected?

When you change retailers, your gas, and electricity continues to be supplied through your current distributor's gas pipes and electricity poles and wires. Because it is the distributor who is responsible for the quality of your supply, there won't be any change.

What are loss factors?

Electricity is lost in the course of transmission from the generator to your site. In simple terms, the further electricity has to travel from the generators, along transmission and distribution lines, to your site, the more electricity needs to be transmitted to compensate for this loss.

Can I complain to someone about electricity prices?

If you have a problem or dispute with your retailer about billing or another matter, you can contact EWOV (Energy & Water Ombudsman Victoria) for help in resolving your dispute. However, EWOV has no role or authority in setting prices. This means it is not able to investigate complaints about price increases. But it can review whether the relevant charges and prices have been correctly applied to your account.

What are the basic units of energy?

Energy is measured as follows:

  • Gas - joule
  • Electricity - watt hour
  • 6 megajoules=1 kilowatt hour
Gas Energy Units:
  • 1 megajoule (MJ)=1 million joules
  • 1 gigajoule (GJ)=1 thousand megajoules
  • 1 terajoule (TJ)=1 million megajoules
  • petajoule (PJ)=1 billion megajoules
Electricity Energy Units:
  • 1 kilowatt hour (kWh)=1 thousand watt hours
  • 1 megawatt hour (MWh)=1 thousand kilowatt hours
1 gigawatt hour (GWh)=1 thousand megawatt hours

How are monthly bills determined?

If you have a smart electricity meter that’s remotely-read every day, you can use real usage data to work out your monthly bill. However, if your meter is read every two to three months we use a process to estimate your energy usage that looks at your past energy usage and takes into account seasonal factors.

What are my cooling-off rights?

If you change your mind after entering into a contract you can change your mind without penalty for a certain period after you have entered the contract (called "cooling off"). Generally, you have 10 days to cancel a market contract, without incurring any fees or charges. If you cancel a market contract within this "cooling-off" period, you will continue to be charged for the energy you use under the terms of your existing energy contract.

  • “With electricity prices increasing, saving across our three sites will total close to $45,000 per year. Choice Energy are helping lower our power costs by providing turnkey solar systems for our three sites with NO upfront investment and that pay for themselves from day one. Choice Energy took care of all aspects of the process from grid connection to lifetime monitoring which made the exercise fast and easy”

    Matthew Bauman, Owner

  • "I was introduced to Lachlan Magee from Choice Energy by Clive Martella from M B Prefab who recommended installing solar power as he had found that Choice Energy had delivered what they had promised and I have no hesitation in recommending Lachlan and Choice Energy as every commitment and projection they have made to me has come to fruition"

  • "Choice Energy have assisted The Big Banana Fun Park with insights into market conditions and the provision and assessment of retailer offers for the procurement of power. In the next few years they will also be providing us with independent metering at no additional cost to provide bill validation and ongoing network cost assessments. We look forward to working with Choice Energy to minimise our energy costs as much as possible"

    Michael Lockman, General Manager

  • "At a time when everyone could use a little help to save a dollar, Choice Energy helped our business find a new Energy retailer at the same cost, without incurring the annual increase proposed by our old energy retailer. Included was independent metering to be able to verify bills easily and the process also helped us get a demand reset that delivers our business an annual saving of over $1,600 . These guys can handle everything, as we are nearly ready to install an industrial grade solar system and generate more savings for the business. Great job Choice Energy."

    David Maillard, Financial Controller

  • "We tasked Choice Energy to perform an audit of our electricity account and we were happily met with both prompt professional service and an outcome that delivered over a 34% reduction in our annual energy spend."

    Kelly, General Manager

  • "After a meeting  with Ben to do an energy assessment on my site I immediately introduced him too the other members of the group, together we managed to reduce our energy bills by ten's of thousands each year."

    David Hudson, Hudson Group

  • "Ever since contacting Deanne at choice, we have been impressed with the speed and ease of the process in determining a better solution for our power needs. Having multiple sites, different contracts with different providers, it was refreshing to see how easily they were all bundled together with the one provider with much more favourable terms.

    From first contact through to new signed agreements was less than a working week. Now our company is looking like making a saving of over $8000 per annum.

    We would highly recommend Choice Energy Introduction to any business keen to save money on their energy bills"

    Dan Weeks
    General Manager24fit (SA) Pty Ltd
    24fit (SA) Pty Ltd

  • "The best thing about the Choice Energy was how easy it was to get hold of them.

    They are nice and friendly on the phone, their are emails returned promptly and they're a pleasure to deal with. I would certainly recommend their service for all companies. I manage several commercial/industrial properties and overall, we have saved thousands of dollars for our tenants."

  • "Choice Energy found an electricity deal for my business in which should save us up to nearly 40%.  My business switched companies a few months ago and so far so good but the real results will be reflected in due time.

    The staff at Choice Energy were fantastic to deal with, they were informative, very responsive and had provided the details of the suggested company within a few days of initial contact."

  • "Thank you to Choice Energy for your clear, no nonsense approach to our business quote. I found our consultant very easy to understand, open and honest and very approachable. I was impressed with the very prompt response, with all details discussed at length and in writing.

    We were delighted with savings of $958.00 +GST. I would definitely recommend Choice Energy’s services to any business as I was delighted with their staff, services and advice given."

  • "It was a pleasure dealing with Choice Energy. They certainly knows the market and have excellent knowledge of the available offerings out there. It was great to deal with someone who actually knows what they're talking about.

    They responded to my emails and phone calls promptly and gave first rate customer service. Nothing was too much trouble. I would not hesitate to recommend them and getting a comparison cost. We are set to make savings of over $400 a week."